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Fix Outlook error 550 5.7.515: required authentication level

What the error says

Microsoft documents the bounce as: 550 5.7.515 Access denied, sending domain <domain> does not meet the required authentication level. It comes from Outlook.com consumer mail (Outlook.com, Hotmail, Live.com).

Cause

Microsoft's high-volume sender requirements apply to domains sending 5,000 or more messages a day to Outlook.com. Such senders must publish SPF and DKIM, publish a DMARC record, and pass DMARC by aligning SPF or DKIM with the From domain. Microsoft said non-compliant mail would first go to Junk, with rejection to follow.

How to fix it

  1. Publish SPF including every service that sends for you:
    example.com.  TXT  "v=spf1 include:spf.protection.outlook.com include:mailgun.org -all"
  2. Configure DKIM so messages are signed with d=example.com, not the vendor's domain.
  3. Publish DMARC (Microsoft's own example is p=none):
    _dmarc.example.com.  TXT  "v=DMARC1; p=none; rua=mailto:dmarc@example.com"
  4. Make the return-path (MAIL FROM) domain or the DKIM domain match your From domain so DMARC aligns.
  5. Read a delivered message's Authentication-Results header to confirm spf, dkim and dmarc all show pass.

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Sources

  • Microsoft Community Hub: Outlook's new requirements for high-volume senders
  • Microsoft Q&A: How to fix a 550 5.7.515 Access denied error

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